Brown Fertility
About Brown Fertility
At Brown Fertility in Jacksonville, United States, patients receive comprehensive care designed around personalized plans.
Core treatments: The clinic offers advanced options including in-vitro fertilization and gestational surrogacy.
Clinical focus and indications: Care is guided by experienced specialists utilizing advanced technology.
Coordinators maintain great communication, actively answering questions and keeping patients informed.
check_circleWhy choose Brown Fertility?
- check_circle1. Expert Medical TeamDr. Brown delivers precise diagnoses, personalized treatment plans, and hands‑on involvement even during busy schedules. The embryology laboratory consistently achieves high success rates, exemplified by a 100% egg‑to‑embryo conversion in one case. Supporting physicians such as Dr. Shah and Dr. Gouid provide clear options and realistic expectations.
- check_circle2. Compassionate Patient SupportNurses and coordinators like Chelsea, Teena Pasion, Jennie Waldrep, and Christina offer continuous emotional encouragement, detailed medication guidance, and prompt responses to inquiries. Patients report feeling heard, comforted, and never rushed throughout monitoring and procedures.
- check_circle3. Strong Success StoriesMultiple patients achieved live births after IVF or IUI cycles, including twin boys, a healthy baby girl, and successful frozen embryo transfers. The clinic’s high embryo conversion and effective fresh and frozen cycles underscore its clinical effectiveness.
warningWhat to watch out for at Brown Fertility?
- warning1. Billing and Insurance ConfusionNumerous patients encounter unexpected charges, mismatched self‑pay rates, and delayed refunds. Insurance coverage is sometimes miscommunicated, leading to out‑of‑pocket expenses that exceed quoted prices.
- warning2. Front‑Desk DisorganizationFront‑desk staff are reported to be inattentive, with errors in patient information, long sign‑in times, and occasional last‑minute appointment cancellations without clear explanations.
- warning3. Scheduling DelaysPatients experience prolonged wait times for telemedicine appointments, frequent rescheduling, and difficulty reaching providers promptly, resulting in missed or delayed consultations.
Brown Fertility — Patient Reviews
Filter reviews by patient language
Repeated IVF attempts, concerns ignored, resulting in deep regret
I deeply regret trusting Brown Fertility with my fertility care. I went through multiple IVF retrievals and ultimately transferred a highly graded euploid embryo in January 2026. Before that…
One of the best experiences I have had regarding my maternal health. I felt heard and was able to receive the answered I was looking for. Dr. Shay was amazing and made me feel comfortable. The staff…
Clinic response
16 September 2026
Thank you for the kind review, Chelse! So glad you had an amazing experience with us, and we're grateful to be part of your journey 🤎
Aside from Hannah Hart there is not a single competent person in the entire office. No one ever answers the phone either, no call backs, or they’ll answer and hang up with you. …
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Clinic response
16 September 2026
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you experienced with communication, scheduling, and coordination of your care. At Brown Fertility, we strive to provide every patient with clear communication and a seamless experience from scheduling through follow-up, and we take feedback like this seriously. We understand how frustrating it can be when an experience does not meet those expectations. We would welcome the opportunity to review your concerns with the appropriate members of our team and better understand what occurred. Please email rrowe@brownfertility.com so we can try to resolve it. Thank you for bringing this to our attention. We appreciate your feedback and will use it as we continue working to improve the patient experience.
Dr Brown and his coordinator Chelsea were incredible throughout my journey!! I highly recommend them to anyone trying to conceive! Great communication and bedside manner! They answer any and all…
Clinic response
16 September 2026
Thank you for the kind review, Christyna! So glad you had an amazing experience with us, and we're grateful to be part of your journey 🤎
This has to be the first organization ever. Don’t make appointments on time, require you to make down payments ahead of knowing what procedures, unorganized. Unprofessional. And for them to be…
Horrendous experience with Dr Brown. Constantly waiting 40 minutes for appointments, it’s clear they only see you as a number. Avoid, for sure.
Chelsea is the best. She is an active listener and acts on my needs. I wouldn’t want to go through this process with anyone else. ❤️ ~Tee
Clinic response
16 September 2026
Thank you for the kind review, Tee! So glad you had an amazing experience with us, and we're grateful to be part of your journey 🤎
I’m grateful every day for the joy our child brings into our lives. Brown Fertility gave us the hope and answers we needed, when we thought all hope was lost. Because of Brown Fertility our dreams of…
Clinic response
16 September 2026
Thank you for the kind review, Rebecca! Congratulations! So glad you had an amazing experience with us, and we're grateful to have been part of your journey 🤎
The financial department is HORRENDOUS. Do NOT spend your money here. Find a more upfront and honest facility to spend your hard-earned money at. This isn't the only fertility clinic in this area.…
I made appointment with them they than re made appointment on line I waited for a doctor for hour in half they told me to get my labs done witch I did in November 2025 and now April 2026 and I…
Brown Fertility — FAQ
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