Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute
About Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute
Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute in Norfolk is a highly reputable fertility clinic, part of a leading national network, specializing in comprehensive reproductive care.
Core treatments: In vitro fertilization (IVF), IVF with ICSI, donor egg programs, embryo donation, egg freezing, preimplantation genetic testing (PGT), and intrauterine insemination (IUI). Clinical focus and indications: The team expertly manages diverse fertility challenges, including those related to PCOS, and provides extensive diagnostic and personalized treatment plans.
Patients consistently praise the compassionate front-desk and lab teams, along with the expert physicians who provide clear guidance. The smooth check-in process and clean facilities contribute to a positive experience, ensuring emotional support throughout the journey at Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute.
check_circleWhy choose Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute?
- check_circle1. Compassionate Front‑Desk & Lab TeamAmber, Deniqua, Michele, and the rest of the front‑desk staff greet patients with warmth and professionalism, making check‑in smooth and stress‑free. Medical assistants Becky and Quala consistently provide gentle, efficient blood draws and clear explanations, helping patients feel comfortable during vulnerable moments.
- check_circle2. Expert Physicians Provide Clear GuidanceDoctors such as Dr. McAlas, Dr. Banks, and Dr. Harris are highlighted for thorough consultations, detailed explanations of treatment options, and attentive answers to patient questions, fostering confidence throughout the fertility journey.
- check_circle3. Smooth Check‑In and Clean FacilitiesThe clinic’s appointment system sends email confirmations, texts, and streamlined check‑in procedures, while the treatment rooms and waiting areas are consistently described as clean and well‑maintained.
warningWhat to watch out for at Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute?
- warning1. Delayed Test Result CommunicationPatients report that promised same‑day lab result calls often do not occur, requiring them to follow up repeatedly for bloodwork and follicle growth information, which adds stress to the process.
- warning2. Limited Doctor Presence During VisitsMany ultrasounds are performed solely by technicians, and several patients note that they never see a physician during multiple imaging appointments, leading to feelings of impersonal care.
- warning3. Rigid Protocols Reduce PersonalizationThe clinic’s standardized medication protocols are described as inflexible, with some patients feeling their unique medical histories are not adequately considered, resulting in suboptimal stimulation cycles.
Fertility Treatment Prices at Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute
Starting prices from clinic price lists. Packages and included services vary. The final cost depends on your treatment plan.
Testing and consultation (without insurance)
Prices are indicative only. The clinic will confirm the exact cost during consultation.
Source: shadygrovefertility.com
Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute — Patient Reviews
Filter reviews by patient language
Do NOT come here. idk what kind of staff you guys hire but they are completely dismissive and do not care about your health. Save the trouble and go somewhere else!!!!
Clinic response
16 September 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear that your interaction did not reflect the high standard of care and service we strive to provide every patient. Please accept our sincere apologies. Unfortunately, we're unable to identify your interaction based on the information provided in your review. To better understand what occurred and ensure your concerns are addressed, we invite you to contact our Patient Experience Manager directly at 571-350-8493 or via email at SGFPatientAdvocate@sgfertility.com. We value all feedback as it helps us improve and provide the best possible care.
Thank you the entire team and Dr.Banks for helping me get my rainbow baby girl. I finally had my baby after 5 years of trying and multiple miscarriages due to PCOS. …
Only an excerpt is available here.
Clinic response
18 July 2026
Thank you so much for sharing your kind words. At SGF, we strive to provide the highest level of care for our patients. We appreciate hearing feedback like this as it inspires us to know we are making such an impact on those that place their trust in us. We are grateful that you took the time to share with us and the community.
I was in some of the worse pain for my ER. The minute I got into the surgery center Lindsey RN saw that. It was really hard getting and IV on me and all the nurses teamed up to help. Eventually Margo…
Clinic response
18 July 2026
Thank you for your kind comments. At SGF, providing our patients an exceptional experience is our number one goal. We sincerely appreciate you taking the time to share your feedback.
They have a great team at shady grove from front desk staff, technicians, nurses and providers. Special shoutout to Dr. Combs and his resident, Dr. Nguyen, Dr. Harris, and RN Maria.
Clinic response
18 July 2026
Thank you so much for sharing your kind words. At SGF, we strive to provide the highest level of care for our patients. We appreciate hearing feedback like this as it inspires us to know we are making such an impact on those that place their trust in us. We are honored to have your recommendation and are so thankful that you took the time to share with us and the community.
I was recommended by my OB to see a fertility specialist after some recent events that occurred, and after doing intensive research I decided to go with Shady Grove Fertility. My first appointment…
I’ve been with SGF Norfolk since December 2025 and have had an amazing experience with the exception of the billing department but that’s beside the point. When it comes to the staff I work with…
Clinic response
18 June 2026
Thank you so much for sharing your kind words. At SGF, we strive to provide the highest level of care for our patients. We appreciate hearing feedback like this as it inspires us to know we are making such an impact on those that place their trust in us. We are grateful that you took the time to share with us and the community.
Dr. Bailey and our Care Coordinator Steve, did a wonderful job!! and I felt so welcomed, heard, and understood!! I brought a whole bag of all supplements I’ve ever tried at home and we talked through…
Clinic response
19 May 2026
Thank you so much for sharing your kind words. At SGF, we strive to provide the highest level of care for our patients. We appreciate hearing feedback like this as it inspires us to know we are making such an impact on those that place their trust in us. We are honored to have your recommendation and are so thankful that you took the time to share with us and the community.
We are extremely disappointed with our experience—particularly with the billing and administrative side of this clinic. Unfortunately, they’re really living up to the “shady” in Shady Grove. …
Only an excerpt is available here.
Had a great experience with Dr. Harris and his team here. Our Nurse Practitioner, Natalie, was the absolute BEST!
Clinic response
19 May 2026
Thank you for your kind words. At SGF, delivering an exceptional experience for our patients is our top priority. We truly appreciate you taking the time to share your feedback.
From the wonderful from desk staff, Amber, Denigua and Michelle! To the ultersound tech and the ladies in the lab, Kella and Auala ♥️ & the nurses who gave us the run down on our injections before…
Clinic response
19 May 2026
We’d like to thank you for your kind words! At SGF, our goal is to provide quality care to our patients, and we are very appreciative of your positive feedback.
Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute — FAQ
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