Fertility Treatment Center
About Fertility Treatment Center
Fertility Treatment Center in Tempe, Arizona, is a highly respected fertility and reproductive medicine clinic renowned for its comprehensive infertility diagnosis and treatment. It specializes in personalized, low-tech to high-tech options tailored to individual patient needs.
Core treatments: In vitro fertilization (IVF), intracytoplasmic sperm injection (ICSI), intrauterine insemination (IUI), donor egg programs, preimplantation genetic testing (PGT), and fertility preservation (egg freezing).
Clinical focus and indications: The team expertly manages complex cases, including those involving advanced maternal age and provides continuous support for patients seeking various pathways to parenthood.
With a legacy of pioneering achievements, including Arizona's first frozen-egg IVF pregnancy, Fertility Treatment Center is appreciated for its compassionate care and transparent pricing. Patients consistently highlight the expert, personalized approach from Dr. Craig and his team, who are committed to never refusing care based on age, FSH levels, or follicle count.
check_circleWhy choose Fertility Treatment Center?
- check_circle1. Expert, Personalized CareDr. Craig evaluates each case in detail and outlines several evidence‑based treatment pathways, allowing couples to choose the protocol that best fits their situation. He stays current with research and adjusts plans as cycles progress, contributing to high pregnancy and twin success rates.
- check_circle2. Compassionate Support StaffCoordinators such as Amberlee, Daina, and Maggie, along with nurses Angel, Susan, and the front‑desk team, consistently provide friendly, empathetic assistance. Patients describe feeling cared for, with staff remembering names, answering questions promptly, and offering emotional reassurance during ultrasounds and procedures.
- check_circle3. Clear Communication & SchedulingThe clinic’s phone lines, email responses, and patient portal deliver rapid replies, often within an hour. Appointment scheduling aligns with patient availability, and reminders are sent automatically, reducing wait times and uncertainty.
warningWhat to watch out for at Fertility Treatment Center?
- warning1. Billing Delays & Refund IssuesSeveral patients report prolonged disputes over refunds for cancelled cycles, with accounting departments holding funds for months and providing limited explanations. This creates financial stress despite the clinic’s otherwise transparent pricing.
- warning2. Inconsistent Bedside MannerWhile many staff members are praised for kindness, some ultrasounds and consults are described as rushed, abrupt, or lacking thorough discussion. A few patients felt hurried during appointments, leading to confusion about next steps.
- warning3. Administrative & Coordination GapsInstances of missed calls, delayed portal updates, and unresponsive coordinators have been noted, especially when primary staff are on vacation. Some patients experienced appointment cancellations without adequate notice.
Fertility Treatment Center — Patient Reviews
I have had no complaints up to actual conception. My partner and I have tried other fertility clinics and this was the first one where we did not feel rushed or forced into a procedure. The staff was…
IVF clinic had friendly staff but poor accounting. Difficulty with refunds after cancelled treatment. Negative experience overall.
I really loved their staff but have been fighting with accounting for almost six months trying to get the thousands they have been holding onto refunded from a cancelled IVF cycle. This was after…
Recommended Dr. Craig's office for getting pregnant. Had 2 successful pregnancies, 1 singleton and 1 set of twins. Efficient, quick and thorough service.
I would highly recommend Dr. Craig's office to anyone seeking to get pregnant. They are highly efficient, quick, and thorough. They have multiple options, and Dr. Craig takes the care to walk through…
Appreciate Dr. Craig and his team so much. They helped us when our previous doctors didn't think we'd have success. I'm so glad we went and got a 2nd opinion.
Their supervisor is worst. She will share your information to others. Be aware!
We spend a lot of time to communicate with them. And she just canceled my appointment……
Only an excerpt is available here.
Got pregnant with IVF at FTC after being unsuccessful on own. Staff were friendly and helpful. Now have a healthy baby.
The staff as well as Dr. Craig instantly made my husband and I comfortable with the process. We were trying to get pregnant for the first time and I am an older patient. We'd been unsuccessful on our…
I can't even explain how wonderful this clinic is. I'm certain that no other clinic goes above and beyond like Dr. Craig and his team do. I'm always so impressed with their bedside manner and…
I had a successful IVF journey here, with friendly staff and helpful support.
Thank you Dr. Craig and staff for being so wonderful. After 8 years of trying my husband and I said enough was enough and we started our journey of finding help. My husband originally was sent here…
Excellent IVF results, friendly staff, and helpful support.
I've spent a year with this clinic. From the very first appointment my husband and I felt like cattle being herded through this process. Besides the front desk staff, and an amazing triage nurse…
Fertility Treatment Center — FAQ
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