About Guy's & St Thomas'
check_circleWhy choose Guy's & St Thomas'?
- check_circle1. Expert Medical LeadersDr. Tarek El‑Toukhy, Dr. Davina White, and Dr. Kopeika deliver evidence‑based treatment plans, adjust protocols to individual histories, and maintain clear, supportive communication during cycles. Their expertise contributes to high success rates, especially in NHS‑funded IVF and frozen embryo transfers.
- check_circle2. Compassionate Nursing CareNurses such as Nora and Tamara are consistently described as kind, patient, and attentive, offering emotional reassurance and timely assistance throughout monitoring, medication administration, and post‑procedure recovery.
- check_circle3. Skilled Embryology TeamThe embryology staff are praised for professionalism, careful handling of embryos, and transparent reporting, which underpins the unit’s strong success statistics for both fresh and frozen cycles.
warningWhat to watch out for at Guy's & St Thomas'?
- warning1. Chronic Communication DelaysPhone lines are frequently unanswered, email responses can take days to weeks, and a third‑party call centre often fails to relay accurate information, leaving patients without timely updates on appointments or test results.
- warning2. Administrative BottlenecksPatients experience long waiting periods for funding approval, appointment scheduling, and invoice issuance, with repeated requests often met by vague promises and no concrete confirmation.
- warning3. Perceived Lack of EmpathySeveral accounts describe interactions that feel rushed, dismissive, or transactional, leading to feelings of being treated as a cash source rather than a patient needing emotional support.
Guy's & St Thomas' — Patient Reviews
Mixed experience at Guy’s; process straightforward but overall unsatisfactory
My experience with Guy's hasn't been the best. Pros: Once accepted for IVF, the process was pretty straightforward and …
Only an excerpt is available here.
Patient shares ongoing IVF journey at Guy’s clinic
My experience with the IVF clinic at Guy’s I started my IVF journey with Guy’s about two years ago, and I am currently on …
Only an excerpt is available here.
Guys ACU unit. Is the worst. Its better to go private for fertility issues. Go there you will be heart broken
Failed 2 IVF cycles, poor emotional support, and careless treatment. Staff only cares about money, and they don't test for reasons of failed IVF cycles, resulting in further failed attempts.
They really don't care about you emotionally they see you as a cash machine nothing else. Had 2 ivf failed cycle and thy don't even reply or answer anymore, because I don't have any other…
NHS funded IVF experience at Guy's ACU. Efficient system and genuine care. Successful outcome on first try.
We were NHS funded and I loved my experience in Guy’s ACU. Their system works, it’s efficient and they provide you with everything you need. They will not hold your hand and you will meet different…
IVF clinic was smooth and communicated well. Staff were caring and kind. Treatment took 3 weeks from checkups to egg extraction.
It took me 3 weeks from checkups to extracting eggs. The process was smooth and the communication was excellent. If you have any questions, you have to contact them via the email and phone number…
The fertility treatment at Guy's hospital was poor due to disorganisation, carelessness, and lack of empathy, resulting in two unsuccessful rounds. The experience was emotionally tolling. In contrast, King's College Hospital had a different approach and w
If you're considering fertility treatment at Guy's, please read this first! My partner and I went through two unsuccessful rounds of IVF with Guy's and felt compelled to share our experience, in the…
The team is attentive, supportive, and kind. The nurses are fantastic and positive. The treatment worked from the first time.
I can only say the best things about the team and the whole experience. Every single person we dealt with during the process was attentive, supportive and kind, the nurses are simply fantastic and…
The reviewer had a difficult experience with IVF, citing communication issues and a stressful process with a staff member named Emily, resulting in failed treatment outcomes.
If I could give a zero, I would. The treatment was terrible. Please don’t waste your time and energy. If you’re funded by the NHS, they won’t care about you.
"Disappointed with Poor Communication and Service at This IVF Clinic"
Had one round of IVF last year through NHS in September.Lack of service from some of the stuff is absolutely horrible.Waiting for another round been told it will will happen in March or April.Well…
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