location_onMedellín, ColombiaOpenstarTop Rated

Human Fertility Institute - INSER

4.6
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188 reviews
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About Human Fertility Institute - INSER

Human Fertility Institute - INSER in Medellín, Colombia offers assisted reproduction treatments and specialized fertility care.

check_circleWhy choose Human Fertility Institute - INSER?

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    1. Expert Medical Team
    The clinic’s doctors, including Dr. Jorge Rincon, Dr. Juan Luis Giraldo, and Dr. Fidel Cano, demonstrate deep knowledge and clear communication. They guide patients through every step of IVF, from egg retrieval to embryo transfer, and achieve notable successes such as twin pregnancies and healthy births.
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    2. Personalized Emotional Support
    Staff members like psychologist Carolina Cristancho provide continuous encouragement and compassionate counseling. Patients frequently describe the environment as family‑like, with staff celebrating milestones and offering 24/7 emotional assistance.
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    3. International Patient Friendly
    The clinic offers dedicated services for patients traveling from abroad, including English‑speaking physicians and remote coordination. International couples report feeling at home despite distance, thanks to coordinated logistics and attentive follow‑up.

warningWhat to watch out for at Human Fertility Institute - INSER?

  • warning
    1. Administrative Unprofessionalism
    Administrative personnel have been described as misleading and unprofessional, with instances of broken scheduling promises and poor communication about appointment times. Patients experience frustration when staff fail to honor agreed timetables.
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    2. High Service Costs
    Charges for basic procedures such as spermograms and consultation appointments are reported as excessively high, with fees reaching several hundred thousand COP. The cost structure contributes to a perception that the clinic prioritizes revenue over patient care.
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    3. Facility Privacy Issues
    Clinic spaces lack adequate soundproofing and visual privacy; conversations can be overheard and vents allow visibility into neighboring rooms. Seating is limited to basic benches, reducing comfort during waiting periods.
4.6
starstarstarstarstar
188 reviews
Based on real patient reviews

Human Fertility Institute - INSER — Patient Reviews

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Filter reviews by patient language

S
S*** B.
3 weeks ago
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"We highly recommend the INSER Medellin location! From our very first visit, my husband and I were treated with respect and kindness. We always felt supported by every department; each team member is…

S
S*** O.
1 month ago
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Inser made my dream of being a mom come true against all odds. Dr. Susana Salazar and all her co-workers are exceptional people and physicians.

A
A*** P.
2 months ago
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Excellent experience with INSER! Our experience with INSER and Dr. Walter Osorio was exceptional. From the …

Only an excerpt is available here.

J
J*** R.
2 months ago
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This was my second experience with InSer and it ended with our final retirement after several years of treatment. …

Only an excerpt is available here.

Clinic response

16 September 2026

Juliana, Gracias por tomarte el tiempo de compartir tu experiencia. Lamentamos que, después de varios años de proceso y de haber decidido confiar nuevamente en Inser, la experiencia no haya sido la que esperabas. Entendemos que en un proceso de fertilidad la claridad, la coherencia en la información, el seguimiento y el acompañamiento son fundamentales para construir y mantener la confianza. Estamos revisando lo ocurrido, especialmente frente a la información brindada, los tiempos comunicados y el seguimiento durante el proceso. Tus comentarios son importantes y nos permiten identificar aspectos de la experiencia que debemos seguir fortaleciendo. Gracias por expresar tu experiencia de manera tan clara. Equipo Inser

C
C*** D.
2 months ago
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Horrible service. We attempted to use this clinic after the Cartegena clinic treated us like a number, with no clear communication, no compasion. We were assured they would make it right and treat…

A
A***
4 months ago
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Since 2016 we have been patients at Human Fertility Institute – INSER. During this time we have had the opportunity to be treated by several doctors. Finally, we were lucky to be under the care of…

J
J*** A.
4 months ago
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At Inser we found the best team. Dr. Susana Salazar guided us every step of the way and was the angel God used to help us have the family we always dreamed of. Thank you

Clinic response

18 June 2026

Jorge, thank you so much for sharing your experience. We are truly honored to have been part of your journey. Knowing that you found support, guidance, and hope throughout the process means a great deal to us. At Inser, Instituto de Fertilidad Humana, our team is committed to providing compassionate, personalized care in every stage of fertility treatment and reproductive medicine. Thank you for your kind words about Dr. Susana Salazar. We are delighted to know that she was able to guide and support you on the path toward building the family you always dreamed of. Thank you for trusting Inser and for allowing us to be part of such a meaningful story. 💙 Team Inser

E
E*** R.
4 months ago
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Doctor Susana and Doctor Walter, We want to express our deepest gratitude for accompanying us...

Only an excerpt is available here.

Clinic response

18 June 2026

Esmeralda, muchas gracias por compartir tu experiencia. Nos alegra profundamente saber que pudimos acompañarte en un proceso tan importante. En Inser, Instituto de Fertilidad Humana, trabajamos cada día para brindar un acompañamiento cercano, humano y profesional en cada etapa de los tratamientos de fertilidad y la medicina reproductiva. Historias como la tuya nos inspiran a seguir acompañando a más personas en el camino hacia el sueño de tener un hijo. Gracias por confiar en nuestro equipo y por permitirnos ser parte de tu historia. Gracias por confiar en Inser. 💙 Equipo Inser

E
E*** H.Español
5 months ago
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Hoy quiero compartir mi experiencia acá voy: Desde el año 2021 inicié mi proceso de fertilidad con INSER , y hoy, después de cuatro largos años, siento que cierro una etapa muy importante de mi vida.…

T
T M.Español
5 months ago
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En Inser me devolvieron la fe que había perdido; Gracias al Dr Sergio Tamayo Hussein quien con su maravilloso grupo, todos expertos en su area y con un plus inmenso de humanidad, gentileza, apoyo y…

Clinic response

18 June 2026

Muchas gracias por compartir tu experiencia. Nos emociona profundamente saber que en Inser encontraste nuevamente la esperanza y que, después de un camino tan largo, pudiste cumplir tu sueño de ser mamá. Para nuestro equipo de especialistas en fertilidad y medicina reproductiva es un privilegio acompañar procesos tan significativos, brindando atención personalizada, apoyo constante y un acompañamiento cercano en cada etapa de los tratamientos de fertilidad. Gracias por tus palabras para el Dr. Sergio Tamayo Hussein y por reconocer el compromiso, la humanidad y la dedicación de todo el equipo. Historias como la tuya nos inspiran cada día y nos recuerdan por qué hacemos lo que hacemos. Gracias por confiar en Inser y por permitirnos ser parte de una historia tan especial. 💙 Equipo Inser

Human Fertility Institute - INSER — FAQ

smart_toyAI-generated
Inser reports that more than 80 % of its patients become parents after undergoing assisted reproduction, reflecting a high overall pregnancy rate across its IVF programs. The clinic highlights a cumulative pregnancy success of 80 % as a result of its advanced protocols, including ICSI, IMSI and pre‑implantation genetic testing. While age‑specific data are not published, the overall figure is audited internally and supported by thirty years of clinical experience, positioning Inser among the leading fertility centers in Colombia.

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