Illume Fertility - Stamford, CT

17 August 2026

Hi Anisha, thank you for sharing this feedback. We’d appreciate the opportunity to learn more about your experience and address any outstanding concerns, as we always want our patients to feel they are receiving clear communication and support. If you are open to speaking with a member of our Patient Experience team, please email care@illumefertility.com with your preferred phone number.

18 June 2026

Kylie, thank you for your kind words! We're so glad to hear that your story has had a happy ending and that the Illume team, including Dr. Richlin and Jamie, could support you throughout your journey. Congratulations on your baby girl's arrival! We truly appreciate your recommendation.

16 October 2025

Oriana, thank you so much for the kind words! We’re so glad to hear that you feel supported by our team and confident reaching out whenever you need to. Creating a compassionate and responsive experience for every patient is our top priority, and your feedback means the world to us. We wish you all the best!

19 May 2026

Hola, Lesby, gracias por compartir tu experiencia con Illume. Nos alegra mucho saber que recibiste una atención y una orientación tan excelentes durante tu tiempo con nosotros. Nos sentimos honrados de formar parte de tu camino y agradecemos sinceramente tus comentarios. ¡Te deseamos todo lo mejor de parte de todo nuestro equipo!

19 May 2026

Hi Rachel, thank you for taking the time to share these kind words. We’re so glad to hear you had a positive experience at Illume Fertility and felt supported, informed, and cared for throughout your time with us. Our team is committed to providing thoughtful, personalized care, and it means a great deal to know that approach came through in your interactions. We’ll be sure to share your feedback with the staff members you mentioned. We wish you all the best moving forward!

20 March 2026

Thank you, Nestela! We're so glad to hear you've had a great experience with Dr. Richlin, Dr. Witt, and Sammy. Your kind words mean a lot to us, and we're here to support you every step of the way.

18 February 2026

Thank you for taking the time to share your feedback. We strive to provide clear communication about treatment costs, insurance coverage, and care plans to all of our patients, so we're disappointed to hear that your experience left you feeling unsupported and added to the stress of an already challenging journey. If you're open to continuing the conversation, please contact our Patient Experience Team at care@illumefertility.com, and a member of our team will reach out to you promptly. Again, thank you for you bringing this to our attention - feedback like yours helps us improve the care we provide to all patients. Wishing you all the best on your next steps.

20 December 2025

Hi Cindy, thank you for taking the time to share this feedback about your first visit with us. We're disappointed to hear that your experience fell short of the high standard of care we strive to provide, especially during such an important appointment. Your concerns about feeling rushed, communication around testing procedures, and the overall experience are important to us. Every patient deserves clear explanations and to feel supported. We've been trying to reach you directly so we can better understand what happened and make this right. Our Patient Experience Team would welcome the opportunity to speak with you about your concerns and discuss how we can improve your care moving forward. Please email care@illumefertility.com at your convenience or let us know the best way to reach you. We're committed to ensuring you receive the compassionate, transparent care you deserve.