Mount Sinai Fertility
About Mount Sinai Fertility
Mount Sinai Fertility in Toronto, Canada offers a wide range of fertility treatment, built on a foundation of the latest science and compassionate patient care.
check_circleWhy choose Mount Sinai Fertility?
- check_circle1. Expert and compassionate physiciansDr. Nigel Pereira, Dr. Claire Jones, Dr. Ellen Greenblatt, Dr. Russo, and Dr. Kimberly Liu consistently deliver clear explanations, personalized plans, and empathetic support. Their deep knowledge and honest communication help patients feel confident throughout complex fertility journeys.
- check_circle2. High success storiesMultiple patients report the birth of twins, healthy babies after IVF, and successful egg‑freezing outcomes. These results underscore the clinic's effective clinical protocols and laboratory expertise.
- check_circle3. Friendly and supportive staffNurses, ultrasound technicians, and receptionists are frequently described as kind, professional, and attentive. Assistants such as Taysha and Nurse Aisling receive specific commendations for timely communication and bedside comfort.
warningWhat to watch out for at Mount Sinai Fertility?
- warning1. Communication delaysPhone calls often go to voicemail, and callbacks can take several days. Patients report difficulty reaching nurses directly, leading to missed medication instructions and added stress.
- warning2. Administrative disorganizationLong wait times for referrals, lost test results, and confusing storage paperwork are common complaints. Scheduling errors sometimes cause missed cycles or unnecessary delays.
- warning3. Limited personalized treatmentSeveral patients feel the clinic relies on standard IVF protocols, pressures them toward IVF without exploring alternative causes, and offers few individualized adjustments despite complex medical histories.
Mount Sinai Fertility — Patient Reviews
I was referred to Mount Sinai Fertility Clinic in 2024. It took months for them to confirm my referral because they could not find the referral letter. After many emails back and forth, I finally got…
Clinic response
2 October 2026
Hi Nilou, we're sorry to hear about the difficulties you experienced with your referral and the communication surrounding your care. We understand how important it is to feel heard and have your treatment options clearly explained. If you would like to discuss your experience further, please reach out to your clinical team or email us at MSF.Feedback.MSH@sinaihealth.ca.
I am happy that I chose Mount Sinai Fertility Clinic (downtown location) for my egg-freezing procedure. It is a fairly busy clinic, and comes with it, experienced and professional staff, and standard…
Clinic response
2 October 2026
Thank you for sharing such a thoughtful review! We're delighted to hear that Dr. Pereira, Constance, Liz and the entire team helped make your egg-freezing experience a positive one. It's wonderful to know that you felt informed, comfortable and supported throughout the process. Thank you for trusting Mount Sinai Fertility with your care and for sharing your helpful tips with others!
A very disappointing and distressing fertility experience I am sharing my experience so prospective patients can make an informed decision. When I started at Mount Sinai Fertility, my previous…
Clinic response
2 October 2026
Hi Pauline, we're sorry for the distress you've described and apologize for our delayed response on google. Fertility treatment can be physically, emotionally and financially demanding, and we recognize how important it is to have your questions answered, particularly when outcomes are unexpected. Your concerns deserve careful attention. We welcome you to connect with your clinical team or email MSF.Feedback.MSH@sinaihealth.ca if you would like to discuss your experience further.
It took me a while to write this negative review because, after everything that happened, I was focused on my natural pregnancy and our miracle rainbow baby. But I feel I owe this review to other…
Clinic response
2 October 2026
Hi Maria, thank you for taking the time to share your experience. We're sorry that you did not feel you received the compassionate, individualized care you expected. We recognize how deeply personal fertility treatment and pregnancy loss can be, and we appreciate you bringing these concerns forward. Although some time has passed, we welcome the opportunity to hear more. Please contact your clinical team or email MSF.Feedback.MSH@sinaihealth.ca.
I had high hopes for my IVF journey at this clinic, and while the nurses were great, the communication throughout my experience was extremely disappointing. After being with the clinic for about a…
Clinic response
2 October 2026
Hi Samantha, learning that your treatment was unsuccessful through a portal message, without the follow-up you expected, was clearly distressing. We're sorry for the experience you've described and for the delay in responding here. Difficult news deserves sensitive, timely communication, and we appreciate you highlighting this concern. If you would like to discuss what happened, please reach out to your clinical team or contact us at MSF.Feedback.MSH@sinaihealth.ca.
I am writing this review in hopes of helping others who are looking for a supportive environment during one of the most vulnerable times of their lives. Sadly, my experience with Mount Sinai…
Clinic response
2 October 2026
Hi A.R., we're sorry to hear that your experience left you feeling rushed and unsupported. We know that fertility care involves much more than medical procedures. Feeling heard, having time for questions and receiving thoughtful follow-up all matter. We apologize for not responding sooner on google and appreciate you sharing your perspective. If you'd like to discuss your concerns, please connect with your clinical team or email MSF.Feedback.MSH@sinaihealth.ca.
I went there for the first time to pick up my friend after a minor surgery, and I must say the two reception staff members were quite uptight and a bit rude. However, the nurses who took blood…
Clinic response
2 October 2026
Thank you for sharing your experience, L Ph! We're glad our nursing team helped you feel more comfortable during your visits. We also appreciate your candid feedback about reception and the challenges of booking appointments and requesting prescriptions. We're sorry those aspects of your experience were frustrating. If you have additional concerns, you're welcome to reach out to your clinical team or email MSF.Feedback.MSH@sinaihealth.ca.
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If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
The nurse practitioner Nicola was absolutely amazing. So kind, thorough, and was excellent with her follow ups. Thank you Nicola!
Clinic response
2 October 2026
Hi Tracy, what a lovely shout-out to Nicola! We're so pleased that her kindness, thoroughness and thoughtful follow-up made such a positive impression. We'll be happy to pass along your appreciation. Thank you for recognizing her care!
Mount Sinai Fertility — FAQ
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