Ovation Fertility Grand Rapids

This is probably the worst run billing department of any medical facility we've ever had to deal with. Forget trying to pay through their website. The people you talk to will be courteous but…

I haven’t experienced customer service like this in so long I can’t even remember when it last was. Tracy went absolutely above and beyond to make sure my husband and I were taken care of. The sense…

Since the Fertility Center sold their lab to Ovation, it has been a horrible experience. Ovation just bills you whatever they want, whenever they want. They don't tell you anything ahead of time, you…

The staff at TFC are always so kind and thoughtful. They make me feel very comfortable at every visit.

This place is a joke. My fiance and I had some testing done with their lab and it has now been 3 weeks and we cannot get our results sent in a legible way to our doctor. I have left over 10…

Said they would not attempt to bill my insurance even though they could and did not disclose this policy or any costs prior to the visit.

I spoke with Kimberly this morning over the phone. She was helpful with the information she provided and very easy to talk to and ask questions that is helping me to begin our journey with IVF.

The Patient Services Coordinator Tracy Curiel was so very helpful and friendly! Thank you!

Great service and the staff are super helpful. My wife and I had a mix up with a payment that got sent to collections, but we had some help from a the wonderful Tracy Curiel. She went way out of her…

They explained every step thoroughly. They prepared us in advance for bills. They made us feel confident in the handling our everything that was entrusted to them. We are grateful.