PCRM: The Pacific Centre for Reproductive Medicine
About PCRM: The Pacific Centre for Reproductive Medicine
PCRM: The Pacific Centre for Reproductive Medicine in Canada offers comprehensive fertility care services.
Core treatments: Services provided include in vitro fertilization (IVF), intrauterine insemination (IUI), and egg and sperm freezing.
check_circleWhy choose PCRM: The Pacific Centre for Reproductive Medicine?
- check_circle1. Caring and Thorough StaffNurses, doctors, and pharmacy personnel consistently provide detailed explanations and emotional support. Dr. Seethram and Dr. Rubenfeld are noted for professionalism and empathy, especially during cancer‑related egg retrievals. Patients describe feeling welcomed and never pressured throughout their visits.
- check_circle2. Successful Outcomes and Personalized PlansMultiple patients report successful births, including natural pregnancies after comprehensive diagnostics. Dr. Dunne and Dr. Havelock are credited with individualized treatment plans that led to healthy babies. The clinic’s ability to adapt protocols, such as using Letrozole, has resulted in pregnancies that avoided costly IVF cycles.
- check_circle3. Efficient Egg Freezing and RetrievalEgg retrievals and embryo freezing are described as quick, smooth, and less stressful than expected. The pharmacy team’s medication guidance and the clinic’s streamlined process receive repeated praise. Patients undergoing egg freezing cite minimal discomfort and clear procedural steps.
warningWhat to watch out for at PCRM: The Pacific Centre for Reproductive Medicine?
- warning1. Inconsistent Provider ContinuityMany patients encounter different doctors and nurses at each visit, leading to fragmented care. Lack of continuity hampers relationship building and creates confusion about treatment histories. This inconsistency is cited as a source of frustration and reduced confidence.
- warning2. Communication and Administrative DelaysLong wait times for tests, delayed callbacks, and a frequently malfunctioning patient app are common complaints. Policies such as restricting partner attendance and unclear referral requirements cause additional stress. Administrative staff are sometimes described as disinterested or unhelpful.
- warning3. Cost Transparency and Storage Fee IncreasesStorage fees for frozen embryos have risen by approximately 10% annually, with no clear future pricing disclosed. Patients report surprise at extra charges for monitoring, ultrasound appointments, and cancellation fees. The lack of upfront cost information contributes to financial uncertainty.
Fertility Treatment Prices at PCRM: The Pacific Centre for Reproductive Medicine
Starting prices from clinic price lists. Packages and included services vary. The final cost depends on your treatment plan.
Private-pay initial consultation, also available by phone.
Source checked 17 October 2026
Estimated IVF/ICSI cycle for private-pay patients; TESE is quoted separately if required.
Extra: Medication approximately CAD 3,600–8,600; annual storage CAD 775; TESE if required.
Source checked 17 October 2026
Prices are indicative only. The clinic will confirm the exact cost during consultation.
Source: pacificfertility.ca
PCRM: The Pacific Centre for Reproductive Medicine — Patient Reviews
I had an exceptional experience with PCRM Burnaby. They far surpassed my expectations by delivering excellent care, especially after a negative experience at another fertility clinic in Surrey, BC. …
Only an excerpt is available here.
Clinic response
16 October 2026
Thank you so much for taking the time to send such a detailed, wonderful review. We appreciate your kind words and we are so honoured to be a part of your journey.
I had an extremely disappointing and emotionally difficult experience at PCRM, and based on my experience, I would not recommend this clinic to anyone considering IVF. …
Only an excerpt is available here.
Clinic response
16 October 2026
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, particularly during such an emotionally challenging time. We understand how important clear communication, continuity of care, compassion, and emotional support are throughout the fertility journey. The concerns you have raised regarding patient education, communication, and follow-up are taken very seriously, and we appreciate you bringing them to our attention. Out of respect for patient privacy and confidentiality, we are unable to discuss individual circumstances in a public forum. However, we would welcome the opportunity to better understand your concerns and have our leadership team review your experience directly. We sincerely appreciate your feedback, as it helps us identify opportunities to improve the care and support we provide to our patients.
I had a consultation with Dr.Dunne. She explained to me how Dunne was dismissive, not supportive and only said sorry to try donor eggs because IVF was not a success because of my low AMH. The past…
Clinic response
18 September 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear that you left your consultation feeling dismissed and unsupported. We know how personal and emotional the fertility journey can be, and every patient deserves to feel heard, cared for, and supported. We take feedback like yours seriously and will be reviewing your concerns with our team as we continue to look for ways to improve the experience and care we provide. We wish you all the best in your fertiltiy journey.
I would just like to say that Dr.Seethram is one of the most kind and caring doctors I have ever had the pleasure of interacting with. He explained everything to my partner and I in great detail. He…
Clinic response
16 September 2026
We are dedicated to providing an outstanding experience at our practice. Thank you for your feedback!
We will forever be grateful to PCRM for being such an important part of our journey to becoming parents. …
Only an excerpt is available here.
Clinic response
16 September 2026
Your heartfelt words truly resonate with us, and we are deeply moved by your sentiments. Knowing that our efforts contributed positively to such a profound journey is incredibly rewarding. We remain steadfast in our dedication to supporting all individuals with utmost care and compassion.
Hello, I would like to share my experience with your clinic, which has unfortunately …
Only an excerpt is available here.
Clinic response
16 September 2026
Thank you for taking the time to share your experience. We are so sorry for the frustration and emotional distress this lack of communication has caused. We understand how difficult and vulnerable the fertility journey can be, and we are truly sorry that you have felt unsupported or overlooked while waiting to hear from our team. Our team did previously attempt to reach you and left a voicemail, but we recognize that this did not provide the communication and follow-up you needed or expected. We sincerely apologize for the frustration this has caused. We take your concerns seriously and will have our Referral Department Supervisor reach out to you as soon as possible to discuss your referral, address your concerns, and ensure you receive the support and information you need moving forward. Thank you again for bringing this to our attention and giving us the opportunity to address your experience.
My wife and I had a consultation with Dr Havelock and it was supposed to be a 3 way phone call but I never got a call, my wife called me after the appointment was over and explained how upset she…
Clinic response
17 August 2026
We are very sorry to hear about your experience and appreciate you taking the time to share this feedback. We completely agree that patients who have been through difficult and traumatic experiences deserve to feel heard, supported, and treated with compassion throughout their care. This is not the experience we want any patient or their partner to have, and we would sincerely appreciate the opportunity to better understand what happened and work toward making this right. If you would be willing, please contact our Managing Director, Jasmin Chan, directly at 778-907-5731 so we can discuss your experience further.
I had an excellent experience with PCRM for my egg-freezing journey. From my first consultation through to the retrieval procedure and follow-up, the team was consistently professional,…
Clinic response
17 August 2026
We appreciate your 5-star review!
Our journey to growing our family has been a long and deeply personal one, with more twists and turns than we ever imagined. Along the way, we learned that sometimes, making the difficult decision to…
Clinic response
17 August 2026
Your heartfelt message truly resonates with us. We are deeply touched to know that our dedicated team made such a meaningful difference during a significant time in your life. It is our privilege to offer a supportive and knowledgeable environment for everyone who seeks our services. We extend our warmest wishes for the exciting new chapter ahead.
Would give negative stars if I could. My sister has had a truly nightmarish experience with the support staff at this clinic. The clinic faxed an incorrect prescription for her, and she had to reach…
Clinic response
17 August 2026
We are very sorry to hear about your sister’s experience. We understand how important clear communication, timely support, and compassion are throughout fertility treatment, particularly during moments that can be frightening and uncertain. What you have described is deeply concerning to us and does not reflect the level of care and support we strive to provide. We would very much appreciate the opportunity to better understand what happened and address these concerns directly. If your sister would be willing, we encourage her to contact our Managing Director, Jasmin Chan, directly at 778-907-5731 so we can discuss her experience and work toward making this right.
PCRM: The Pacific Centre for Reproductive Medicine — FAQ
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