SGF Houston - Texas Medical Center
About SGF Houston - Texas Medical Center
SGF Houston - Texas Medical Center in the United States offers advanced fertility care including fertility testing, IUI, and IVF.
check_circleWhy choose SGF Houston - Texas Medical Center?
- check_circle1. Compassionate physician leadershipDr. Candice O'Hern consistently offers honest, patient‑centered consultations, explaining options with clarity and empathy. She tailors protocols to individual histories, explores alternative treatments, and remains supportive throughout the journey, contributing to successful pregnancies and high patient confidence.
- check_circle2. Responsive nursing staffNurses Brittany, Taylor, Amber, Vanessa, and others are praised for rapid replies to messages, thorough explanations of next steps, and compassionate bedside care. Their attentiveness during IUI cycles, HSG, and IVF procedures helps patients feel well‑supported and informed.
- check_circle3. Seamless procedural experiencePatients report smooth scheduling, quick turnaround of test results, and comfortable execution of HSG, SIS, and IUI procedures. The clinic’s efficient workflow reduces anxiety and contributes to positive outcomes such as successful conceptions on early cycles.
warningWhat to watch out for at SGF Houston - Texas Medical Center?
- warning1. Inconsistent phone and portal communicationSeveral patients experienced long wait times, unanswered voicemails, and delayed callbacks, especially at the Clearlake and Fannin offices. This hampers timely coordination of appointments, medication queries, and insurance confirmations.
- warning2. Billing and insurance transparency issuesUnexpected additional charges and unclear coverage explanations have been reported. Patients cite difficulty obtaining detailed price lists, delayed billing resolutions, and mismatched insurance information that required extensive follow‑up.
- warning3. Facility cleanliness concerns at specific sitesOne location was described as having unclean waiting areas, shared urine samples in bathrooms, and outdated furniture, leading to discomfort and a perception of lower standards compared with other clinics.
Fertility Treatment Prices at SGF Houston - Texas Medical Center
Starting prices from clinic price lists. Packages and included services vary. The final cost depends on your treatment plan.
Testing and consultation cost without insurance
Prices are indicative only. The clinic will confirm the exact cost during consultation.
Source: shadygrovefertility.com
SGF Houston - Texas Medical Center — Patient Reviews
Hi, my nurse Marissa Sanchez has been very helpful with the whole process and answering any question i have. Everyone at Shady Grove has been amazing!
Clinic response
14 October 2026
Thank you for your kind comments. At SGF, providing our patients an exceptional experience is our number one goal. We sincerely appreciate you taking the time to share your feedback.
Thumbs up for Ms. Vanessa. Everytime I have a question or something mess up with billing department, she was always there to resolved the problem. Im currently a patient of Dr. O'hern. She is really…
Clinic response
8 October 2026
Thank you so much for sharing your kind words. At SGF, we strive to provide the highest level of care for our patients. We appreciate hearing feedback like this as it inspires us to know we are making such an impact on those that place their trust in us. We are grateful that you took the time to share with us and the community.
Our Patient Care Coordinator Vanessa, has been amazing!! Fast response, knowledgeable and very supportive as we begin our fertility journey. Thank you!!
Clinic response
8 October 2026
Thank you for sharing your kind words. At SGF, we are committed to providing the highest level of care to our patients. Feedback like yours motivates us, as it reinforces the positive impact we have on those who place their trust in us. We are truly grateful that you took the time to share your experience with us and the community.
My partner and I have had a great experience at Shady Grove Fertility. Vanessa has been a wonderful source of support and is always willing to answer any questions we have. Very appreciative to work…
Clinic response
8 October 2026
Thank you for your kind words. At SGF, delivering an exceptional experience for our patients is our top priority. We truly appreciate you taking the time to share your feedback.
I just had the worst experience here with the ultrasound tech! I understand that she doesn’t want to take pictures or videos, but then she refuses to take a picture of the heartbeat for us to have…
Clinic response
15 September 2026
We are truly sorry to hear that you did not receive the level of service we strive to offer our patients. Please accept our sincere apologies. The experience you’ve described falls short of our care standards, and we understand how it could be both disappointing and frustrating. If you're open to it, our Patient Experience Team would appreciate the opportunity to discuss this further and work toward a resolution. They can be reached directly at 301-631-1624 or via email at SGFPatientAdvocate@sgfertility.com.
What a joke of an organization. This place only exists to push freezing your eggs so they can charge you a monthly fee for holding them. That's it. DO NOT GO HERE!
Clinic response
15 September 2026
Thank you for taking the time to share your feedback with us. We would like to have a better understanding about your experience. Please reach out to our Patient Experience Advocate by calling 301-631-1624 (or by emailing SGFPatientAdvocate@sgfertility.com) at your earliest convenience and we will do our best to resolve this with you. We use all patient feedback as an opportunity to learn and improve our care.
As a husband, I will always be grateful for Vanessa. From the very beginning of our fertility journey, she was there for us every step of the way. …
Only an excerpt is available here.
Clinic response
17 July 2026
Thank you for your kind words. At SGF, delivering an exceptional experience for our patients is our top priority. We truly appreciate you taking the time to share your feedback.
When I first called Shady Grove Fertility to begin our fertility journey, I had no idea that the person who answered the phone would become such an important part of our lives. That person was…
Clinic response
17 July 2026
Thank you for sharing your kind words. At SGF, we are committed to providing the highest level of care to our patients. Feedback like yours motivates us, as it reinforces the positive impact we have on those who place their trust in us. We are truly grateful that you took the time to share your experience with us and the community.
I cannot say enough good things about my experience at Shady Grove- TMC! I was a patient of Dr. Shah (Woodlands) but the med center was closer to my house so I did all of my monitoring there!…
Clinic response
17 June 2026
We’d like to thank you for your kind words! At SGF, our goal is to provide quality care to our patients, and we are very appreciative of your positive feedback.
I am a proud veteran that was referred to this clinic 4-5 months ago. Every single time my cycle came around and all my testing was done and vial was ordered they skipped through and pushed my…
SGF Houston - Texas Medical Center — FAQ
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