Shady Grove Fertility in Rockville, MD
About Shady Grove Fertility in Rockville, MD
Shady Grove Fertility in Rockville, MD, United States provides reproductive medicine and IVF treatments.
Patients are supported by friendly and helpful front desk staff at the Rockville location.
check_circleWhy choose Shady Grove Fertility in Rockville, MD?
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Attentive and Compassionate Doctors
Reviewers frequently found doctors to be attentive and compassionate, taking time to explain procedures and listen to patient concerns. They often felt doctors provided reassurance and clarity throughout their treatment journeys.
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Supportive and Friendly Staff
Many reviewers reported positive interactions with staff, including front desk personnel and other support staff. They often described staff as friendly, welcoming, and helpful with appointments and questions.
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Clean and Pleasant Facilities
Reviewers consistently noted that the clinic's facilities were clean, well-maintained, and pleasant. Many appreciated the spacious and bright environment during their visits.
Read 8 matching reviews
warningWhat to watch out for at Shady Grove Fertility in Rockville, MD?
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Occasional Communication Delays
Reviewers reported experiencing difficulties getting timely responses from staff, particularly from the financial or billing department. Some mentioned calling multiple times without receiving a callback or resolution to their inquiries.
Read 6 matching reviews - warning
Unexpected Billing Issues
Several reviewers reported issues with billing, including being overcharged, receiving incorrect invoices, or facing double-billing for services. Some found it challenging to get refunds or resolve these financial discrepancies.
Read 4 matching reviews
AI summaries based on selected reviews from 202 analyzed written reviews, updated 2026-10-17. Experiences may differ between patients. Follow each link to inspect the reviews matched to that topic.
Fertility Treatment Prices at Shady Grove Fertility in Rockville, MD
Starting prices from clinic price lists. Packages and included services vary. The final cost depends on your treatment plan.
Testing and consultation cost without insurance
Prices are indicative only. The clinic will confirm the exact cost during consultation.
Source: shadygrovefertility.com
Shady Grove Fertility in Rockville, MD — Patient Reviews
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Topics were matched by AI to written reviews on 2026-10-17. Open a review to inspect its original text; matches may be inaccurate.
I have been a patient of Dr. Jeanne O’Brien for several years now. We were lucky enough to have our first baby with SGF and we are now in the process of hopefully having our second. Dr. O’Brien is…
Clinic response
1 October 2026
Thank you so much for sharing your kind words. At SGF, we strive to provide the highest level of care for our patients. We appreciate hearing feedback like this as it inspires us to know we are making such an impact on those that place their trust in us. We are honored to have your recommendation and are so thankful that you took the time to share with us and the community.
If I could, I would give this place zero stars. Whoever going through what I am going please read before going to this nightmare of a place. I’m extremely frustrated with my experience with Shady…
This was the first of two U.S. clinics we tried to go with. We ended up abroad and haven't looked back. The doctors and staff we met at SGF in person were lovely and professional. We started at…
Clinic response
24 September 2026
Patient satisfaction is a top priority at SGF, and we sincerely apologize that we fell short in your case. We value all feedback as it helps us enhance the care we provide to all our patients. If you're open to sharing more about your experience, we would appreciate hearing from you. Please contact our Patient Experience Advocate at SGFPatientAdvocate@sgfertility.com. Your input is important to us, and we look forward to the opportunity to hear more about your interactions.
I really wanted to take a minute to recognize Sabrina, Tina and Deona for making today’s experience so positive. …
Only an excerpt is available here.
Clinic response
1 October 2026
Thank you for sharing your kind words. At SGF, we are committed to providing the highest level of care to our patients. Feedback like yours motivates us, as it reinforces the positive impact we have on those who place their trust in us. We are truly grateful that you took the time to share your experience with us and the community.
I was referred to shady grove fertility for my day 3 testing while traveling for work and it was a compete disaster. While the initial scheduling was easy everything after was service failure after…
Clinic response
17 September 2026
Thank you for sharing your feedback with us. At SGF, we hold ourselves to high standards, and we sincerely regret that your experience did not meet them. We would appreciate the opportunity to better understand your concerns. Please contact our Patient Experience Team by emailing SGFPatientAdvocate@sgfertility.com at your earliest convenience, and we will do our best to address the issue. Your feedback is invaluable in helping us learn and improve our care.
Exceptional care from Latoya, Jewel, and Lexa – best team
Latoya, Jewel, and Lexa are my angels! Best team in the world.
After a very difficult time, you pay thousands to a company that has such poor organisation, is so poorly managed and will care you more mental stress. After being done with them their finance team…
Clinic response
15 September 2026
At SGF, we are committed to providing compassionate, patient-centered care, and it is disappointing to learn when someone feels we have fallen short. Please reach out to our Patient Experience Manager so that we can assist you ASAP. She can be reached by calling 571-350-8493 or by emailing SGFPatientAdvocate@sgfertility.com. We look forward to resolving any outstanding issues. W
Valerie J went above and beyond for us by helping us track down IVF meds when our delivery was delayed, saving us a lot of heartache. She, and everyone at this location, has treated us with a lot of…
Clinic response
15 September 2026
Saren , Thank you for your positive feedback! Providing patients and their families with the highest level of care is our number one goal at Shady Grove Fertility. Your review is sincerely appreciated.
I had a wonderful experience with Chase K. from the moment I walked in she was kind, welcoming and helpful. She went above and beyond to make sure I was taken care of. Shady Grove is lucky to have…
Clinic response
16 August 2026
Thank you for your kind comments. At SGF, providing our patients an exceptional experience is our number one goal. We sincerely appreciate you taking the time to share your feedback.
I’m about three weeks post-op from surgery with Dr. James Robinson. Although I’m receiving my fertility care at another clinic, once I learned that my fibroids had returned, I knew there was only one…
Clinic response
16 August 2026
Thank you so much for sharing your kind words. At SGF, we strive to provide the highest level of care for our patients. We appreciate hearing feedback like this as it inspires us to know we are making such an impact on those that place their trust in us. We are grateful that you took the time to share with us and the community.
Shady Grove Fertility in Rockville, MD — FAQ
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