Concept Fertility Centre
About Concept Fertility Centre
Concept Fertility Centre in Subiaco, Australia, is a highly respected assisted reproductive technology clinic, renowned for pioneering IVF in Western Australia since 1982. It is a leading destination for comprehensive fertility care.
Core treatments: In vitro fertilization (IVF), intracytoplasmic sperm injection (ICSI), intrauterine insemination (IUI), preimplantation genetic testing (PGT), egg freezing, embryo donation, and fertility preservation.
Clinical focus and indications: The clinic expertly manages a wide range of fertility challenges, including those requiring donor programs and surrogacy coordination, with a focus on personalised, evidence-based treatment plans.
Within its purpose-built, state-of-the-art private facility, Concept Fertility Centre is consistently praised by patients for its nurturing and professional experience, compassionate specialists, and clear communication, contributing to successful outcomes.
check_circleWhy choose Concept Fertility Centre?
- check_circle1. Warm and supportive staffReceptionists, nurses and coordinators consistently provide friendly, caring assistance. Patients report feeling cared for from the first appointment through embryo transfer, with staff offering emotional support and reassurance during anxious moments.
- check_circle2. Highly regarded physiciansDr Graeme Thompson, Dr Lucy Williams, Dr Joo Teoh and Dr Graham are praised for thorough explanations, compassionate bedside manner and skilled procedural work. Their involvement is linked to several successful IVF cycles and donor‑conception outcomes.
- check_circle3. Successful outcomes and donor programsThe clinic has facilitated multiple live births, including donor‑conceived twins and families who achieved pregnancy after many previous attempts. Positive outcomes are frequently attributed to the clinic’s expertise and coordinated care.
warningWhat to watch out for at Concept Fertility Centre?
- warning1. Rude front‑desk behaviorSeveral encounters describe reception staff as condescending, shouting or refusing to answer basic questions. This attitude has discouraged some prospective patients from pursuing treatment.
- warning2. Inconsistent nurse informationPatients report receiving conflicting instructions from different nurses, and a few describe abrasive or yelling behavior that undermines confidence during critical steps such as embryo transfer.
- warning3. Billing and invoicing confusionInvoices are often issued separately, with unclear breakdowns of medication costs and unexpected charges. The bulk‑billing program improves affordability, but some patients still find the financial paperwork disorganized.
Concept Fertility Centre — Patient Reviews
I called this afternoon (21/07) to enquire about a sperm analysis and book an appointment with a specialist. Unfortunately, the receptionist was rude and unhelpful and clearly came across as someone…
Concept is hit and miss with which staff you get on the day and their mood, sometimes really helpful and sometimes really rude. Dr Thompson should have retired 20yrs ago, we were assigned him for…
Concept does not/will not offer genetic testing for 1PN embryos. We were told in a roundabout kind of way, "if it doesn't have what it needs then it won't make it 🤷🏽♀️" very helpful, obviously. I…
Being a patient at concept was definitely a journey. I can’t fault the nurses!!! They are so lovely, caring, they advocate for you and you really gain a good rapport with them. I saw Lucy as my…
The reviewer had a positive experience with Concept staff navigating their first IVF cycle. They found the reception staff helpful and nurses supportive. Communication was clear and efficient throughout the process.
Had a wonderful experience with Concept navigating through our first IVF cycle. Reception staff were always helpful, and nurses lovely and supportive. Everything was explained throughly and…
The reviewer had a wonderful IVF experience at the best hospital they've ever been to. The staff were attentive, respectful, and caring. They were grateful for the care received.
The best hospital I’ve experienced, with a lovely staff—I had a wonderful time there. They were attentive, respectful, and truly caring. Thank you for everything. May God bless the entire healthcare…
DO NOT WASTE your time coming here. I am very sure there are other better clinics in Perth than this. I should have looked at all the bad reviews and just went some where else. …
Only an excerpt is available here.
My experience at Concept has been amazing so far. From the reception team, to the nurses, specialists, finance, everyone has been incredibly friendly and helpful. They have gone above and beyond…
Disappointing IVF experience with this clinic.
Hi Amy, thank you for providing your feedback .We’re sorry to hear about your experience, and we take your review seriously. We would appreciate the opportunity to discuss this further with you.…
Hi Balazs, We're sorry that we didn't meet your expectations. We encourage you to contact us so that we can further understand your feedback, … More
Concept Fertility Centre — FAQ
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