Lister Fertility Clinic
About Lister Fertility Clinic
Lister Fertility Clinic in London, United Kingdom, is a highly respected fertility clinic renowned for its comprehensive reproductive services and patient-centric approach. As part of HCA UK, it leverages advanced treatments and cutting-edge technology to address diverse fertility challenges.
Core treatments: In vitro fertilization (IVF), intracytoplasmic sperm injection (ICSI), egg freezing, social freezing, and surrogacy.
Clinical focus and indications: The clinic specializes in complex cases, including those with erratic hormone levels, low ovarian reserve, and patients seeking second opinions after unsuccessful treatments elsewhere.
Patients consistently highlight the compassionate and knowledgeable staff at Lister Fertility Clinic, appreciating the efficient treatment processes and customized care plans. The clinic's commitment to excellence ensures a supportive and expert environment for every individual's fertility journey.
warningWhat to watch out for at Lister Fertility Clinic?
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Clinic Described as Impersonal Factory
Reviewers often felt the clinic operated like a "conveyor belt" or "factory," applying a standardized approach without sufficient individual attention. Some reported long waiting times for appointments.
Read 4 matching reviews - warning
Unexpected Additional Charges Reported
Reviewers reported being charged for services they believed were included or not clearly disclosed, such as an initial consultation fee or a pregnancy scan. Some also experienced billing issues with insurance.
Read 3 matching reviews
AI summaries based on selected reviews from 17 analyzed written reviews, updated 2026-10-08. Experiences may differ between patients. Follow each link to inspect the reviews matched to that topic.
Lister Fertility Clinic — Patient Reviews
Find reviews by topic
Topics were matched by AI to written reviews on 2026-10-08. Open a review to inspect its original text; matches may be inaccurate.
The service itself was fantastic we saw mr rehan Salim. So 5* for him but the administrative and customer service is horrific. We paid for our scan and appointment on the day in full. Since then we…
Clinic response
24 September 2026
Dear Jemma Johnson, thank you for your feedback and please accept our sincere apologies for the issues you experienced. This is not reflective of the high-quality service we aim to provide to every patient. If you are not already in touch with our team and would like to discuss this further, please contact us at ListerComplaints@hcahealthcare.co.uk. With our best wishes, Lister Fertility Clinic
I can’t recommend the Lister clinic enough. I was under the care of the excellent Dr Anupa Nandi. She genuinely listened to me and my suggestions while keeping my expectations realistic. After a few…
Clinic response
15 September 2026
Thank you for taking the time to share your story, Sofia linden! We are committed to delivering the quality care patients deserve and are so happy to read about this positive experience.
Submitted an online request for information on egg freezing, got no response after several weeks. Called instead to try and get the information I needed, even thought I seleted the Portland due to…
Clinic response
15 September 2026
Dear Rebecca Wallen, thank you for leaving a review. We are always looking at the ways we can learn and improve to ensure we are providing the highest quality service to our patients, and this feedback is an important part of this. Best wishes, Lister Fertility Clinic
The level of care here is unmatched. Hugely grateful for my wonderful consultant Dr Jones who performed my hysteroscopy and polyp removal ahead of my IVF transfer with him. He is one of a kind and…
Clinic response
16 August 2026
Thank you so much for your review. We take great pride in providing excellent patient care and customer service. We're very pleased you had a positive experience. With best wishes, Lister Fertility Clinic
I cannot tell you how disappointed I was with the Lister Clinic and the service I did not receive whilst have ICSI and an egg collection. The long story short is my very expensive cycle was not…
Great clinic, very professional and friendly staff! Within the clinic, I cannot recommend Professor Thum highly enough. After experiencing previous miscarriages, we were looking for someone who…
Clinic response
17 July 2026
Thank you for taking the time to share your story! We are committed to delivering the quality care patients deserve and are so happy to read about this positive experience.
After 2 mischarages, didn't know what was wrong. After visiting the Lister clinic we now have a daughter Professional, high quality, they are working for their patients. Didn't need IVF. Killer…
Clinic response
17 July 2026
Thank you so much for your review, Ian Powell. We take great pride in providing excellent patient care and customer service. We're very pleased you had a positive experience. With best wishes, Lister Fertility Clinic
Colossal data breach - I did egg removal and storage at the lister clinic, one of the most private and personal things I could do, something that I share with very few people and the lister clinic…
I har had a really positive experience at the Lister, specifically under the care of Dr Thum. I was told by another clinic that my fertility case was “complex”. After three years of trying for a…
Clinic response
18 May 2026
Thank you for taking the time to share your story, Lucy! We are committed to delivering the quality care patients deserve and are so happy to read about this positive experience.
No clinical issues, but once a refund was due the administrative side at HCA fell apart. They’re quick to chase payment, but slow and unresponsive when money needs returning. It’s stressful and…
Lister Fertility Clinic — FAQ
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